Hosted in cities like Amsterdam, Warsaw, Barcelona, Moscow, Mexico City, Santa Clara, and others, the Xchange World Conference Series celebrate what's next in the worlds of Customer Experience (CX) and Customer Technology.

Fostering innovation, creativity and professional growth alike, Xchange is the biggest CX community worldwide and the premier destination for discovery.

Get inspired and exchange!

Get the tools, insights and inspiration you need from cross-industry  and high-class leaders to take your CX practices to the new heights, never imagined before.

Get a fresh perspective and innovate!

You will be equipped with new ideas, actionable insights and  creative ways to be a more  effective leader and accelerate the growth of your business

Over the past few months, we have been closely monitoring and evaluating the situation around COVID-19 to ensure we are taking the necessary measures to protect the health and wellbeing of the XChange community, which obviously includes you. As a result, we have made the difficult but important decision to cancel all face-to-face XChange events in 2020 and during the first half of 2021.

At this time, we cannot realistically reschedule all cancelled events because the COVID-19 situation is still developing, and we don’t want to be in a situation where the cities face the decision to cancel again.

While we are disappointed that we will not be together in-person with you and the rest of our community, we are extremely excited with the possibility to host the Xchange as an online experience. We are exploring options to deliver these online experiences in the near future and will share more details as we have them.

To our registrants and partners, we appreciate your patience and incredible support. We look forward to better days ahead for everyone, and the time when our community can gather and forge a better path to the future.

You can sign up to receive additional updates and please, don’t hesitate to contact us for any other questions - stay safe everyone. 

Steven Van Belleghem

Keynote Speaker and Author

Larisa Tkachenko

Associate Director KPMG

Anna Averina

Customer CX Director Avito

Danny Kuivenhoven 

Head of Digital Transformation

Pankaj Kohli
Chief Transformation Officer

Sergey Isakov

Head of Customer Service IQOS 

Join our conversation with Steven van Belleghem on strategies you can apply to lead your organization successfully through and after this crisis, based on lessons from brands in EMEA and from across the globe. 

Today’s new normal includes an environment with huge competition for business and consumer spend. To compete, companies across the board must find better, more effective ways to sell at scale.

How to build Empathy and Stay Relevant Combining a Digital and a Human Customer Relationship. 

During this keynote, Danny Kuivenhoven, Head of Digital Transformation at Teleperformance, will share the nuggets of wisdom from high-achievers and top-tier brands he has meet over the years and the lessons they’ve learned on building strategies at the intersection between the role of humans and machines, thinking about the efficiency of high-tech and role of the human-touch in a world where empathy matters more than ever before.

Hours of our a thought-provoking session, backstage interviews and a podcast session with Steven Van Belleghem and other leaders to understand how technology and innovation are shaping the future of CX.

A podcast conversation with Gesner Filoso, VP of Marketing at Teleperformance, to understand how Work at Home is defining a new mindset that will create a lasting workplace change.

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