Hosted in cities like Amsterdam, Warsaw, Barcelona, Moscow, Mexico City, Santa Clara, and others, the Xchange World Conference Series celebrate what's next in the worlds of Customer Experience (CX) and Customer Technology.
Fostering innovation, creativity and professional growth alike, Xchange is the biggest CX community worldwide and the premier destination for discovery.
Get the tools, insights and inspiration you need from cross-industry
and high-class leadersto take your CX practices to the new heights, never imagined before.
Get a fresh perspective and innovate!
You will be equipped with new ideas, actionable insights and creative ways to be a more effective leader and accelerate the growth of your business
Update about XChange Events
Over the past few months, we have been closely monitoring and evaluating the situation around COVID-19 to ensure we are taking the necessary measures to protect the health and wellbeing of the XChange community, which obviously includes you. As a result, we have made the difficult but important decision to cancel all face-to-face XChange events for the rest of 2020.
At this time, we cannot realistically reschedule all cancelled events because the COVID-19 situation is still developing, and we don’t want to be in a situation where the cities face the decision to cancel again.
While we are disappointed that we will not be together in-person with you and the rest of our community, we are extremely excited with the possibility to host the Xchange as an online experience. We are exploring options to deliver these online experiences in the near future and will share more details as we have them.
To our 2020 registrants and partners, we appreciate your patience and incredible support. We look forward to better days ahead for everyone, and the time when our community can gather and forge a better path to the future.
You can sign up to receive additional updates and please, don’t hesitate to contact us for any other questions - stay safe everyone.
Meet the Speakers
Steven Van Belleghem
Keynote Speaker and Author
Associate Director KPMG
Customer CX Director Avito
Head of Digital Transformation
Pankaj Kohli Chief Transformation Officer
Head of Customer Service IQOS
Today’s new normal includes an environment with huge competition for business and consumer spend. To compete, companies across the board must find better, more effective ways to sell at scale.
Customer Experience & Direct To Consumer Sales (DTC)
Hours of our a thought-provoking session, backstage interviews and a podcast session with Steven Van Belleghem and other leaders to understand how technology and innovation are shaping the future of CX.
The Structure of Customers The Day After Tomorrow.
During this keynote, Danny Kuivenhoven, Head of Digital Transformation at Teleperformance, will share the nuggets of wisdom from high-achievers and top-tier brands he has meet over the years and the lessons they’ve learned on building strategies at the intersection between the role of humans and machines, thinking about the efficiency of high-tech and role of the human-touch in a world where empathy matters more than ever before.
How to build Empathy and Stay Relevant Combining a Digital and a Human Customer Relationship.