Customer Experience & Direct To Consumer Sales (DTC)
During the event, Sjors van Hest will share the nuggets of wisdom from high-achievers and top-tier brands he has met over the years and the lessons they’ve learned on building sales strategies that deliver results - including the impact of online marketplaces, e-Commerce Support, field sales displacement and scalability.
Today’s new normal includes an environment with huge competition for business and consumer spend. To compete, companies across the board must find better, more effective ways to sell at scale.
"In today’s ever-competitive landscape, no matter what the industry, vendors must have the right tools in place to anticipate what their end users are looking for, as well as to ensure that pre-and-post sales support is as seamless as possible"
"All new digital and logistic possibilities increase the complexity for companies, but at the same time, they also create an unprecedented level of customer service. And this, of course, leads to a significant rise in expectations"
Innovate and get inspired at the Biggest CX Community Worldwide!
WHERE TO WATCH THE KEYNOTE?
Hosted in cities like Amsterdam, Warsaw, Barcelona, Moscow, Mexico City, Santa Clara, and others, the Xchange World Conference Series celebrate what's next in the worlds of Customer Experience (CX) and Customer Technology.
Fostering innovation, creativity and professional growth alike, Xchange is the biggest CX community worldwide and the premier destination for discovery.